Posted 27 March 2012 - 01:43 PM
Regarding inbound, I am thinking we could add support for IMAP but avoid POP3 to keep it simple and easier to support. It would be helpful if you could explain more of your use-case around inbound e-mail. I would like to make sure we design this correctly.
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Posted 27 March 2012 - 03:15 PM
Something fancy would be having template emails were answers and customer data could be scraped would increase employee usage.
Gamificarion is cute but "lazy loading" will allow employees the ability to keep copy/paste in 1 app.
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