13 replies to this topic

[fredshane]

Hi,

When I am trying to install zurmo in my ubuntu getting error like include(ServerVariableServiceHelper.php): failed to open stream: No such file or directory. Please find the attached file.

How do get resolve this issue. please help me asap

Attached Thumbnails

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[Ivica]

According to your message, seems like you are missing some file. I just checked releases that we published yesterday, and seems that all is working fine. We are checking our releses on Unix and Linux systems, so your OS shouldn't be problem.

Can you tell me which version of Zurmo are you trying to install, which software are you using on your server?

[Ivica]

You could eventually comment line
#52: 'ServerVariable'
in protected/modules/install/utils/CheckServiceUtil.php
just to check if installation will pass or not.

[fredshane]

Hi,

As per your valuable suggestions I tried to install latest stable version (zurmo-stable-0.6.2.8a690dd17d3a .tar) but when it reached final stage of installation step, the link install is not working i.e it is not clickable and also there is no error out put showing. Hereby I am attaching the screen shot of final page when I tried to install. Please review this and help me .


Regards,
FredShane.

[Ivica]

As I can see on screenshot that you attached, seems that you need to enter database password, and also to set super user password(password that you will use to login as super user).

[Jason]

In the new user interface, the validation messages will be a lot more obvious on the install page.

[fredshane]

Hi,

I already given the DB username and password for Zurmo DB. Following are the steps I followed during the installation of zurmo.

1) Created database for Zurmo - (DB name is zurmo)
2) given permission for this database with user name - zurmo, password zurmo123 (grant all on *.* to zurmo@'localhost' identified by 'zurmo123';)

Still there is nothing happened when I am clicking on install button. Even I couldn't get any messages also.

I am attaching each steps of installation with screen shots

Attached Thumbnails

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[Ivica]

It is weird, usually error should shown, if something is wrong . I just checked on my computer and installation passed without problems.

I can suggest you to try two things:
1. Check if javascript is enabled in your browser
2. If you have other browser installed on your OS(Chrome for example), can you try to run installation process in that browser.

Also can show me top of Screenshot-5 image(system checking screen), maybe some service failed(but in that case you shouldn't be able to pass next step).

[fredshane]

Hi,

Thanks for your quick reply. I just tried to install in Google Chrome as well. Still there is nothing happened. I am attaching the second step of installation as per your previous reply.

Attached Thumbnails

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[Ivica]

I don't have any more good ideas what can be wrong. Lets try two more things:

Try to setup date.timeone in php.ini file, but I don't think it is issue.

Next, if you have firebug installed, can you copy ajax response when you hit "Install" button.

[fredshane]

Hi,

Following are the ajax response

$('#install-form').yiiactiveform({'validateOnSubmit':true,'validateOnChange':false,'inputContainer':'td','attributes':[{'id':'InstallSettingsForm_databaseHostname','inputID':'InstallSettingsForm_databaseHostname','errorID':'InstallSettingsForm_databaseHostname_em_','model':'InstallSettingsForm','name':'databaseHostname','enableAjaxValidation':true},{'id':'InstallSettingsForm_databaseAdminUsername','inputID':'InstallSettingsForm_databaseAdminUsername','errorID':'InstallSettingsForm_databaseAdminUsername_em_','model':'InstallSettingsForm','name':'databaseAdminUsername','enableAjaxValidation':true},{'id':'InstallSettingsForm_databaseAdminPassword','inputID':'InstallSettingsForm_databaseAdminPassword','errorID':'InstallSettingsForm_databaseAdminPassword_em_','model':'InstallSettingsForm','name':'databaseAdminPassword','enableAjaxValidation':true},{'id':'InstallSettingsForm_databaseName','inputID':'InstallSettingsForm_databaseName','errorID':'InstallSettingsForm_databaseName_em_','model':'InstallSettingsForm','name':'databaseName','enableAjaxValidation':true},{'id':'InstallSettingsForm_removeExistingData','inputID':'InstallSettingsForm_removeExistingData','errorID':'InstallSettingsForm_removeExistingData_em_','model':'InstallSettingsForm','name':'removeExistingData','enableAjaxValidation':true},{'id':'InstallSettingsForm_databaseUsername','inputID':'InstallSettingsForm_databaseUsername','errorID':'InstallSettingsForm_databaseUsername_em_','model':'InstallSettingsForm','name':'databaseUsername','enableAjaxValidation':true},{'id':'InstallSettingsForm_databasePassword','inputID':'InstallSettingsForm_databasePassword','errorID':'InstallSettingsForm_databasePassword_em_','model':'InstallSettingsForm','name':'databasePassword','enableAjaxValidation':true},{'id':'InstallSettingsForm_superUserPassword','inputID':'InstallSettingsForm_superUserPassword','errorID':'InstallSettingsForm_superUserPassword_em_','model':'InstallSettingsForm','name':'superUserPassword','enableAjaxValidation':true},{'id':'InstallSettingsForm_memcacheHostname','inputID':'InstallSettingsForm_memcacheHostname','errorID':'InstallSettingsForm_memcacheHostname_em_','model':'InstallSettingsForm','name':'memcacheHostname','enableAjaxValidation':true},{'id':'InstallSettingsForm_memcachePortNumber','inputID':'InstallSettingsForm_memcachePortNumber','errorID':'InstallSettingsForm_memcachePortNumber_em_','model':'InstallSettingsForm','name':'memcachePortNumber','enableAjaxValidation':true},{'id':'InstallSettingsForm_installDemoData','inputID':'InstallSettingsForm_installDemoData','errorID':'InstallSettingsForm_installDemoData_em_','model':'InstallSettingsForm','name':'installDemoData','enableAjaxValidation':true},{'id':'InstallSettingsForm_hostInfo','inputID':'InstallSettingsForm_hostInfo','errorID':'InstallSettingsForm_hostInfo_em_','model':'InstallSettingsForm','name':'hostInfo','enableAjaxValidation':true},{'id':'InstallSettingsForm_scriptUrl','inputID':'InstallSettingsForm_scriptUrl','errorID':'InstallSettingsForm_scriptUrl_em_','model':'InstallSettingsForm','name':'scriptUrl','enableAjaxValidation':true}]});

[Ivica]

Unfortunately, I don't have any more ideas what could be wrong. Install button shouldn't be disabled, andyou can eventually try to install it on another computer.

[fredshane]

Hey,

I am still not able to do the installation of zurmo in ubuntu 11.10. Could you please send me the table structure of zurmo or DB script.


Regards,
Shane

[Ivica]

We can not send you db structure, because it depends on version you use, and some other settings.

But you can try to run install command from command line.
So, go to app/protected/commands folder and run

./zurmoc install localhost DB_NAME DB_USERNAME DB_PASSWORD DB_PORT DESIRED_SUPER_ADMIN_PASSWORD demodata 3

and replace:
DB_NAME with your database name
DB_USERNAME - database user
DB_PASSWORD - database user password
DB_PORT - database port(usually 3306 for Mysql)
DESIRED_SUPER_ADMIN_PASSWORD - password that you will use to login as admin(admin username is 'super').
demodata 3 - if you want to install demodata, and how many. If you don't want, just remove this two arguments

Before you run this command you must set execute rights on zurmoc file.