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VoIP integration


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#1 chrisedwards

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Posted 28 October 2013 - 10:37 AM

I see voip integration is listed for the commercial edition roadmap. What's the extent of this functionality? Click-to-call? Or will there be integration with some voip systems?



#2 raysto

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Posted 31 October 2013 - 01:44 PM

The initial integration is with onSIP (http://www.onsip.com/), but it will work with other SIP service providers. We will have a blog article shortly that will explain the functionality


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#3 Roi

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Posted 31 October 2013 - 09:52 PM

Do you have a list of SIP providers this will work with?  Have you heard of 8x8?  www.8x8.com

 

Also, is linking inbound calls to contacts part of the scope? (Caller ID within Zurmo)



#4 raysto

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Posted 31 October 2013 - 10:45 PM

Do you have a list of SIP providers this will work with?  Have you heard of 8x8?  www.8x8.com

 

Also, is linking inbound calls to contacts part of the scope? (Caller ID within Zurmo)

The initial integration was done with onsip.com, but we made the integration broad enough that it should work with other SIP providers. You can see more about the integration here: http://zurmo.org/fea...rated-with-voip. If 8x8 does SIP, then it might already work.

We don't have anything for inbound call tracking. I know what you are saying about caller ID pop-ups and auto looks-ups. That is a little more dicey so we will likely tackle that down the road.


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