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Ross

Member Since 26 Oct 2011
Offline Last Active Jul 25 2016 04:13 PM
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Posts I've Made

In Topic: Unknown error when reading contacts

25 July 2016 - 03:58 PM

Hey Jet,

This is a generic sentry error so it does not tell us much.  However when you see this error the full error report is written to the application.log file found at /app/proteted/runtime/

I recommend you inspect that file jumping to the last entry to get more detailed information on the error, it may give more clues as to the problem you are encountering.  Perhaps you can also add the section of th log relating to this error here as well.


In Topic: Groups Issue - Non-Superadmins Unable to Write

25 July 2016 - 03:54 PM

Hi matt,

 

Its hard to know exactly what the issue is here, its certainly not a general Zurmo bug but more likely somethign specific t your deployment or environment.  I'd first try clearing the cache which you can do inside the application in the developer tools area of the administration options and then then try running the update schema command to repair the DB.

 

./zurmoc updateSchema super

 

Run this from inside the app/protected/commands/ folder.  There is also a command similar to this that will rebuild specifically the security table but I'd have to dig that up since I'm having a mental block at the moment.


In Topic: Opportunity > Products portlet opens product details in misplaced modal box

25 July 2016 - 03:00 PM

Thanks for reporting this issue.  I have confirmed it in the stable demo on our website also.  

 

A bug has en submitted to our engineering team to fix the UI issue causing the modal to appear at the bottom of the screen.  

 

Separately a Feature request has been submitted to allow admins to disable the modal products view as an option in designer since this is not currently configurable inside the app.


In Topic: Unable to import from older Zurmo version

13 May 2016 - 11:48 PM

I think you are coming unstuck because you are also mapping the ID value.  If you are importing the data to an empty DB (0 records) then you DO NOT want to map the ID value in your CSV to the Zurmo ID field.  Let me explain why:

 

When you import records Zurmo creates the Zurmo ID value as the record is created.  It is actually impossible to import new records and set the Zurmo ID value because of this.  If you are importing records from any other system (including another Zurmo CRM) and you want toimport the Record ID values so that you can later connect those records to others and retain the relationship then you should map the ID value to the "Other ID", not the Zurmo ID.

 

So why allow people to choose the Zurmo ID I hear you ask?  Well if you export all of your Account records for example, then update various values on those records in Excel, you can now import them all back (mapping the ID to the Zurmo ID) and the import will UPDATE the existing Account records in your DB and not create new ones.  In other words mapping the ID to the Zurmo ID is a great trick for mass updating your records in a custom way.

 

I am almost certain that is what you did.  :)


In Topic: login blank page

13 May 2016 - 11:28 PM

Are you still having this error?  I saw you had some posts aftert this one so I want to check this is still a problem or if you resolved it?